Are you experiencing the NP-34958-9 error code on your PlayStation 4 (PS4)? In this comprehensive guide, we will walk you through the steps to fix the NP-34958-9 error code on your PS4 or PlayStation Network (PSN), allowing you to get back to your gaming experience without issues.
The NP-34958-9 error code on PS4 is an error message that indicates a problem or issue with accessing certain digital content on the PlayStation 4 console or the PlayStation Network (PSN). When you encounter this error, you will see the message “An error has occurred. NP-34958-9” displayed on your screen.
The NP-34958-9 error may occur when attempting to play digital games on your PS4. It can prevent you from launching or accessing the game, displaying the message “Cannot use the content.” Also, if you encounter this error while trying to activate or deactivate your PS4 as the primary device for your PlayStation Network account, it can prevent the successful completion of the process.
The NP-34958-9 error may also impact your ability to access certain online services, such as the PlayStation Store or online multiplayer features, even if you have an active internet connection.
What causes the NP-34958-9 error code on PS4?
Here are the reasons why this error may occur:
Network connectivity issues
In some cases, the error code may appear due to problems with your internet connection. It could be related to a weak or unstable network signal, issues with your router or modem, or problems with your ISP (Internet Service Provider). Insufficient network connectivity can prevent your PS4 from accessing the necessary online services, resulting in the NP-34958-9 error code.
DNS configuration problems
The Domain Name System (DNS) is responsible for translating domain names into IP addresses, allowing your device to connect to the appropriate servers. If there are issues with your DNS settings, such as incorrect or outdated configurations, it can lead to errors like NP-34958-9. By changing your DNS settings, you can potentially resolve this error.
Activation and account issues
The NP-34958-9 error code can also occur when attempting to activate or deactivate your PS4 as the primary device or accessing purchased digital content. If there are conflicts or discrepancies with your account settings, or if there are already multiple consoles linked to your account, it can trigger this error. Deactivating all consoles and reactivating them can help resolve the issue.
PlayStation Network (PSN) maintenance or server problems
At times, the NP-34958-9 error code may be due to ongoing maintenance or temporary server issues on the PlayStation Network. During these periods, certain online services may be unavailable or experience disruptions, leading to error messages on your PS4.
How to fix NP-34958-9 error code on PS4
Here is a step-by-step guide on how to fix the NP-34958-9 error code on your PS4:
Solution 1: Change your DNS settings
One of the first steps you can take to resolve the NP-34958-9 error code is to change your DNS (Domain Name System) settings. Follow these simple steps:
- Access the PS4's settings menu and navigate to the “Network” section.
- Choose the “Set Up Internet Connection” option.
- Depending on your connection type, select either Wi-Fi or LAN.
- In the IP address settings, choose “Custom”.
- For the DHCP Host Name, select “Do Not Specify”.
- Next, you need to configure the DNS settings manually.
- Set the Primary DNS to 22.214.171.124 and the Secondary DNS to 126.96.36.199.
- If the above DNS settings don't work, try using 188.8.131.52 as the Primary DNS and 184.108.40.206 as the Secondary DNS.
By changing your DNS settings, you are providing an alternative route for your PS4 to connect to the internet and the PlayStation Store, potentially bypassing the NP-34958-9 error code.
Solution 2: Switch to a mobile hotspot
Another method to fix the NP-34958-9 error code is by utilizing your mobile hotspot. Here's what you need to do:
- Enable the mobile hotspot feature on your smartphone or tablet.
- On your PS4, access the settings menu and navigate to the “Network” section.
- Choose the “Set Up Internet Connection” option.
- Select “Use Wi-Fi” and locate your mobile hotspot's name from the available networks.
- Once connected to your mobile hotspot, give it a little time to establish a stable connection.
- Now, try activating your PlayStation as the primary account again.
- After successfully activating your PS4, you can switch back to your regular Wi-Fi network.
By connecting to your mobile hotspot, you bypass any potential issues with your home network, enabling you to activate your console as the primary device and play games without encountering the NP-34958-9 error.
If the previous methods didn't resolve the NP-34958-9 error code, you could try deactivating all consoles linked to your account. Follow these steps:
- Visit the official PlayStation website and sign in to your account using your credentials.
- Once signed in, navigate to the “Device Management” section.
- Look for the option to deactivate all consoles linked to your account.
- Confirm the deactivation process.
- Return to your PS4 and sign in using your account.
- Access the account settings and proceed to activate your console as the primary device again.
By deactivating and reactivating your console, you refresh the device's connection with the PlayStation Network, potentially resolving any issues causing the NP-34958-9 error code.
Solution 4: Consider other troubleshooting methods
While changing your DNS settings, switching to a mobile hotspot, and removing all consoles linked to your account are common solutions to fix the NP-34958-9 error code on PS4, there are a few additional troubleshooting steps you can try:
- Restart your PS4: Sometimes, a simple restart can fix temporary glitches or conflicts. Turn off your PS4 completely, unplug the power cord, wait for a few minutes, and then plug it back in. Power on your console and check if the error persists.
- Rebuild the PS4 database: Over time, the PS4 database can become fragmented, leading to performance issues and errors. Rebuilding the database can help optimize system performance. Turn off your PS4, then press and hold the power button until you hear two beeps (one when you press it and another approximately seven seconds later). Connect your controller via USB and select the “Rebuild Database” option in Safe Mode.
- Restore licenses: If you encounter the “Cannot use the content” message while trying to play a purchased game, restoring licenses can resolve the issue. Go to the settings menu, select “Account Management,” then “Restore Licenses.” This process refreshes your account's license information and may fix the error.
- Check for system and game updates: Ensure that both your PS4 system software and the game you're trying to play are up to date. Developers often release patches and updates to address bugs and improve compatibility. Go to the settings menu, select “System Software Update” and “Check for Updates.” For games, check for updates in the game's menu or the PlayStation Store.
- Contact PlayStation Support: If none of the above solutions works, it may be beneficial to reach out to PlayStation Support for further assistance. They can provide personalized guidance and help troubleshoot the issue based on your specific circumstances.
When you can encounter the NP-34958-9 error code on your PS4, it can disrupt your gaming experience. However, with the steps outlined in this guide, you can easily fix the error code and get back to enjoying your favourite games.
Remember to change your DNS settings, switch to your mobile hotspot, remove all consoles linked to your account or try other troubleshooting methods available in this post. By following these methods, you can overcome the NP-34958-9 error code on your PS4 or PlayStation Network.